WEBSITE TERMS & CONDITIONS

1) WHO WE ARE / CONTACT INFORMATION

Business Name: John & Jack Pharmacy

Legal Operator: John & Jack Pharma Corp.

Address: 787 Lawrence Ave W, Toronto, Ontario M6A 1C2, Canada

Phone: 647-347-9333

Fax: 647-347-9335

Email: support@johnjackpharmacy.com

3) WEBSITE CONTENT IS NOT MEDICAL ADVICE

The Website may contain general health or pharmacy-related information for convenience. This information:

• is not medical advice,
• is not a substitute for advice from a physician, pharmacist, or other qualified healthcare professional, and
• must not be relied upon to diagnose, treat, or make medical decisions.

Always consult a qualified healthcare professional regarding your specific situation.

4) WEBSITE INFORMATION MAY NOT BE CURRENT (HOURS, SERVICES, VACCINES, STATUS UPDATES)

We try to keep Website information accurate and up to date. However, information on the Website may change without notice and may not always reflect real-time availability or operational changes, including:

• store hours and holiday hours,
• vaccine availability and inventory (including influenza and COVID‑19 vaccines/boosters),
• walk‑in availability,
• delivery availability or service area,
• prescription refill timing, readiness, or status updates.

For the most accurate and up-to-date information, call the pharmacy directly at 647‑347‑9333.

To the maximum extent permitted by law, we are not responsible for losses or damages arising from reliance on Website information that is incomplete, delayed, inaccurate, or not up to date.

5) ONLINE SERVICES ARE CONVENIENCE TOOLS — NOT GUARANTEES

5.1 Prescription refill requests

Submitting a refill request online is a request for pharmacy service. It does not guarantee:

• that the prescription can be filled,
• that the medication is in stock,
• that refills remain available,
• that the prescriber will authorize renewals,
• that the medication is clinically appropriate in the circumstances, or
• that the refill will be ready within any specific time.

Some medications or situations may require additional verification or an in‑person visit, and we may ask you to call us.

5.2 Uploading photos/documents

If you upload a photo (for example, a bottle label or paper prescription), you represent you have authority to provide it. Uploaded images may be used to help us identify your request; however, we will only dispense medication in compliance with applicable laws, professional standards, and valid prescription requirements. We may require an original prescription and/or a prescription sent directly from the prescriber.

5.3 Confirmation ID / status tracking

If the Website provides a Confirmation ID or refill status checker, it is provided for convenience only. Status updates may be delayed, may not reflect every internal step, and may be affected by technical issues. If you need certainty, call us.

5.4 Appointments and vaccine booking

The Website may link to third-party scheduling tools (for example, Setmore) for flu/COVID‑19 vaccination appointments. Those tools are provided for convenience.

Appointments may be modified, rescheduled, or cancelled due to staffing, eligibility requirements, clinical considerations, or supply/availability. Please call us if you need confirmation.

6) YOU MUST PROVIDE ACCURATE INFORMATION AND HAVE AUTHORITY

When you submit information using the Website (including on behalf of a family member), you represent that:

• the information is accurate and current to the best of your knowledge, and
• you have legal authority and/or the person’s permission to provide the information and to receive related communications (including SMS/email updates if selected).

7) DO NOT SEND HIGHLY SENSITIVE INFORMATION THROUGH THE WEBSITE

For safety and fraud prevention:

• We do not collect or accept payments through our Website.
• We will never ask you to pay online or provide credit card information through the Website, SMS, email, or chat.

Please do NOT submit health card numbers, insurance numbers/cards, payment card information, or other highly sensitive identifiers through Website forms, live chat, or email unless we specifically instruct you to use an approved secure channel.

If anyone claims to be us and asks for payment or credit card details online, treat it as suspicious and contact us directly by phone.

8) ELECTRONIC COMMUNICATIONS (EMAIL AND SMS/TEXT)

If you choose to receive updates by email or SMS/text, you acknowledge:

• email and SMS are not always fully secure methods of communication,
• messages may be seen by someone who has access to your phone or email account, and
• delivery depends on your carrier/network and can be delayed or fail.

Your use of SMS updates is also governed by our SMS Terms & Conditions:

https://johnjackpharmacy.ca/terms-sms

9) THIRD‑PARTY SERVICES, LINKS, AND EMBEDS

The Website uses or links to third‑party services for features such as forms, chat, SMS delivery, booking, maps/directions, and review widgets (for example: Squarespace, Jotform, Formspree, Tawk.to, Twilio, Zoho Mail, Setmore, Trustindex, Google/Google Maps, and other platforms).

We do not control third‑party services and are not responsible for their availability, security, or privacy practices.

Links to third‑party websites are provided for convenience and do not imply endorsement.

10) ACCEPTABLE USE

You agree not to:

• use the Website for unlawful purposes,
• interfere with Website security or operation,
• attempt to gain unauthorized access to systems or data,
• introduce malware or harmful code,
• scrape, data‑mine, or harvest information from the Website, or
• use the Website in a way that could harm patients, the public, or our business.

We may restrict or block access to the Website if we reasonably believe there is misuse, abuse, or security risk.

11) INTELLECTUAL PROPERTY

Unless otherwise noted, the Website content (text, branding, design, logos, graphics, and layout) is owned by or licensed to John & Jack Pharma Corp. and is protected by applicable intellectual property laws.

You may view, print, or download content for personal, non‑commercial use only. You may not copy, reproduce, republish, modify, or distribute Website content without prior written permission, except where permitted by law.

12) REVIEWS AND THIRD‑PARTY CONTENT

The Website may display reviews or ratings from third‑party platforms (such as Google) and/or widgets (including Trustindex or booking/review widgets). Reviews are opinions of third parties. We do not guarantee their accuracy, completeness, or that they represent typical experiences.

13) DISCLAIMER OF WARRANTIES

The Website and Online Services are provided “as is” and “as available.”

To the maximum extent permitted by law, we disclaim all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

We do not warrant that the Website will be uninterrupted, error‑free, secure, or free of viruses or other harmful components.

14) LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, John & Jack Pharmacy and John & Jack Pharma Corp., and their owners, directors, officers, employees, contractors, and agents, will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

• your use of (or inability to use) the Website or Online Services,
• reliance on Website information (including hours/vaccine availability/status updates),
• delays or failures in email/SMS delivery,
• third‑party services, links, or embedded tools, or
• unauthorized access, security incidents, or data loss not caused by our wilful misconduct.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15) INDEMNITY

To the maximum extent permitted by law, you agree to indemnify and hold harmless John & Jack Pharmacy and John & Jack Pharma Corp. from claims, damages, liabilities, and expenses arising from your misuse of the Website, violation of these Terms, or submission of information without proper authority.

16) PRIVACY

Our handling of personal information and personal health information is described in our Privacy Policy:

https://johnjackpharmacy.ca/privacy-policy

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

17) CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes means you accept the updated Terms.

18) GOVERNING LAW AND VENUE

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of laws principles.

Any dispute related to these Terms or the Website will be brought in the courts located in Ontario, Canada, unless otherwise required by applicable law.

19) MISCELLANEOUS

Severability: If any part of these Terms is found unlawful or unenforceable, the remaining terms remain in effect.

No waiver: Failure to enforce any term is not a waiver of that term.

Entire agreement: These Terms, together with the Privacy Policy and SMS Terms, form the entire agreement relating to Website use.

Assignment: We may assign these Terms as part of a business transaction where permitted by law.

Interpretation: Headings are for convenience only.

20) CONTACT US

Questions about these Terms:

John & Jack Pharmacy

787 Lawrence Ave W, Toronto, Ontario M6A 1C2, Canada

Phone: 647‑347‑9333

Fax: 647‑347‑9335

Email: support@johnjackpharmacy.com