Refills & new prescriptions
Fill your prescription. New or already on file.
No account needed.
- One simple form
- Track your request
- Pickup or delivery
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Why request online?
Made for busy days.
- Faster than calling
Submit in under 2 minutes — no hold music, no phone tag.
- Request updates
Track your prescription request online with your Confirmation ID.
- Free delivery available
Get prescriptions delivered to your door — eligible areas.
- Available 24/7
Submit any time of day. We handle it next business hour.
- Secure & private
Encrypted submission — only our pharmacy team sees your request.
- Real pharmacist support
Questions about your meds? Call or message us anytime.
A few helpful answers
Prescription questions patients ask.
Can I request a new prescription and refills together?
Yes. Select "Refill prescriptions on file," "Fill a new prescription," or both. In the Prescription step, you can add medication details, Rx numbers, and an optional photo or PDF.
What if my doctor's office already faxed my prescription?
Select "Fill a new prescription" and add any helpful details under "Medication names or details." A photo is optional. Our team will check for the fax.
How long does a refill usually take?
Online refill requests are typically ready within 12 to 24 business hours. Timing can vary based on medication type, stock availability, and, when needed, how quickly your doctor's office responds.
When do I receive my Confirmation ID?
It appears on screen when your form is submitted successfully. Keep it to track your request online. If your confirmation screen lists an email or text message, allow up to 5 minutes for it to arrive, and check your junk or spam folder.
Can I submit for a family member or someone I care for?
Yes. With their permission, enter accurate details for the person receiving the medication.
What if I entered the wrong email or phone number?
That's not a problem. Call us at 647-347-9333 and we can correct your contact details so updates still reach you.
Do you offer free prescription delivery?
Yes. Many patients in our local service area qualify. Visit our Free Delivery page for timing, eligibility, and delivery details.
We’re here to help
Need help with your prescription?
Our pharmacist team is happy to walk you through any questions.
