Switching to John & Jack
Transfer your prescriptions. We’ll take it from here.
No account needed.
- We call your pharmacy
- Same-day transfers
- Free delivery available
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Why switch?
Why patients choose John & Jack.
Free prescription delivery
Right to your door in Toronto — no charge.
Blister packs available
Organized by day and time for easy medication management.
Family pharmacy since 2012
Real people who know your name — not a corporate chain.
Same-day transfers
Most prescriptions transfer within one business day.
Personal pharmacist support
Questions about your meds? We’re always here to help.
Free parking
Convenient plaza at Lawrence & Dufferin.
A few helpful answers
Switching pharmacies, frequently asked.
Do I have to call my old pharmacy myself?
No. Enter your current pharmacy's name or phone number and we'll contact them for you.
Can I transfer only certain prescriptions?
Yes. The form starts with "Entire prescription file" selected. Choose "Specific prescriptions" to add medication names or Rx numbers, with an optional photo or PDF.
Does transferring cost anything?
No. John & Jack Pharmacy does not charge a transfer fee.
How fast will my prescriptions move over?
Most transfers complete the same business day. If you need a medication urgently, call us at 647-347-9333 and we'll prioritize it right away.
Do I need to tell my doctor I'm switching?
No. Transfers happen pharmacy-to-pharmacy, so your doctor doesn't need to be involved at all. If a prescription needs renewing along the way, we'll contact your doctor's office for you.
Will my remaining refills carry over?
Yes — refills belong to your prescription, and they move with it. If something has run out of refills, we'll reach out to your doctor to request a new one so nothing is missed.
Can every medication be transferred?
Most prescriptions can be transferred. Our pharmacist will confirm what can move over and contact your doctor if a new prescription is needed.
Can I transfer for a family member or someone I care for?
Yes. With their permission, submit a separate form for each person using their details.
Will my insurance and drug plans still work?
Yes. We bill most major insurance plans and the Ontario Drug Benefit (ODB) directly, exactly like your current pharmacy. Bring your card on your first visit and everything will be set up before you leave.
We’re here to help
Have questions about transferring?
Our pharmacist team is happy to walk you through the process.
